I get this question a lot. If the pilot is successful, my ideal end-state vision for Zen Citizen would be:
- Comprehensive content covering all services under the Sakala Act in Karnataka, followed by services included in various states’ Right to Public Services Acts.
- For services not covered by these acts, streamline the application process to enable citizens to file RTIs if services are not completed within a reasonable timeframe.
- Possibly create a service that provides an interaction layer on top of government websites
- Possibly offer third-party services for government services – The project is self-sustaining, with potential for revenue generation. I don’t know how I feel about depending on grants/ donations.
For now, though, my focus is on the proof of concept with ZenC.
One breath at a time! 🙂