Website not responding or some features are not working

Issues could be:

• “Login isn’t working after new account creation – captcha changes every time I try to login with no error/incorrect password message”
• “I registered but did not get the password”
• “I am not able to save the application”“I clicked on ‘Payment’ and got a blank screen”  
• “The payment was successful, however in the next step, when I click on ‘Send For E-Sign’, nothing is happening”
• “I am getting the error “E-sign failed. Try again” but I checked twice and I am entering the right information” 
• “The submit button is not visible after I e-sign”
• I am getting the error “Failed in generating Sakala”

Please try:

• Changing the browser (use Chrome or Firefox) or
• Deleting cookies or
• Opening an incognito window or
• Trying on a different device (Desktop, laptop or Mobile) OR
• Access the website during working hours on weekdays (10am – 5pm). Yes, not kidding. Some Government sites work this way.

“Your connection is not private”

This means your browser is unable to verify that the site you are trying to access has a valid security certificate. Sometimes the site may be secure but the error is occurring because your device’s date is accurate. Check the date settings on your computer and if necessary restart the computer.

“multiple active user sessions are detected”

• You may have logged-in on multiple browsers or devices. Please log out of other browsers/devices.

Payment is not going through

• Please try accessing the site during working hours on weekdays
• Consider choosing the SBI payment gateway.

CAPTCHA fails

Watch out for these identical characters that commonly cause users to fail at CAPTCHAs. 

• Lowercase “l” (l) vs. Number “1” (1)
• Uppercase “O” (O) vs. Number “0” (0)
• Uppercase “I” (I) vs. Number “1” (1)
• Lowercase “g” (g) vs. Number “9” (9)
• Lowercase “z” (z) vs. Number “2” (2)
• Note: If the letters or numbers in the CAPTCHA are hard to read, you can click the refresh icon to get a different CAPTCHA.

Others

• Avoid using the back browser button – you may be required to re-login. Instead, use the ‘Back’ link provided on the page.  
• The website may time out if you leave the browser open for too long. Please refresh the page before entering information in a window that has been left open for more than 5-10 minutes. 
• If a file upload is not successful, please check that the file format is .pdf (typically this is the preferred file format) and the size of the pdf meets the mentioned limit.

Save a PDF copy of the filled-in form and the submission acknowledgment for future reference.